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How To Keep Your Clients Happy

When you’re practicing law in a law firm, it’s important to remember that you’re in the service business. That means you not only need to do good work, but you need to keep your clients happy. A big part of that is practicing good client communication.

Today’s guest, medical malpractice defense lawyer Andy Kaplan, shares advice with us on how to keep your clients happy and includes some great client communication tips.

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Today’s Guest

Andrew Kaplan, medical malpractice defense attorneyMedical Practice Defense Attorney Andy Kaplan
Title: Partner, Prominent NY Insurance Defense Litigation Firm
City: New York, NY
Law School: Brooklyn Law School in Brooklyn, NY
College: University of Michigan in Ann Arbor, MI

 

TRANSCRIPT OF TODAY’S VIDEO

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Have you been receiving enough training on how to keep your clients happy? Share your client communication tips below in the Comments!

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